After having my engagement ring sized horribly by a different jeweler, I returned it and began our search for a new one. We started at Kassab and were blown away by their incredibly thoughtful customer service. Phillip Susan was so helpful and really worked with us to find the ring we wanted as well as a stunningly beautiful diamond. I couldn't be happier.
What a great experience. I spent an enormous amount of time online researching diamonds and many brands of settings. I was about ready to make an online purchase thinking it would be very cost effective, but I wanted to see some of the bands in person before I did. I met with Phillip Susan, who is tremendously knowledgeable and helpful. There was no pressure, and he happily arranged to have several different band styles from various designers delivered to the store for me to see first hand. I ultimately selected a designer band, but decided to have the halo customized. Phillip handled ALL of those details with the designer for me, which was quite a service.
Thank you Kassab! You guys were so easy and pleasant to work with! I had to get my ring resized by over 2 sizes and Kassab kept me up to date on the process every step of the way. I would definitely recommend them!
I wound up purchasing the diamond from Kasaab too, although I had originally intended to buy one online. Phillip found a Hearts On Fire diamond that was equal in 4C quality to one I had identified online and again, with no pressure, had it sent to the store so I could see it in person. The pricing was right (definitely competitive to the online market, which until then I thought had the lowest costs), and there was no charge for mounting.
I was hesitant to leave my wedding ring with someone; anyone! I learned about Kassab in Lake Oswego as a reputable appraiser, so decided to place my trust there. I was very pleased with the cleaning, repair, and upgrade (new stone) to my ring, along with the repurposing of two stones from an heirloom piece to a new pair of earrings. Phillip’s experience with diamonds and jewelry was extremely helpful for advising what would work and look best. The Lake Oswego store is not as busy as a mall or downtown location, and the staff are personable, customer-focused and friendly.
True customer service at every turn. The ring turned out beautifully, and the appraisal provided when I picked it up made obtaining insurance a snap (Phillip helped with that too). Highly recommended.
Buying an engagement ring is so freaking stressful but then I randomly walked into Kassab in the mall and met with Michael. I finally, after looking at 7 different jeweler stores and over a hundred rings, found the best ring and I feel like I underpaid. Coming back for mine and her's wedding band. Just check this place out before buying elsewhere.
Kassab Jewelers is a US Jewelry Store based in Lake Oswego, Oregon. Kassab Jewelers is located at 310 N State St #106, Lake Oswego, OR 97034, USA.
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